Terms & Conditions

All quoted rates are in EUROS (€) per room per day and are inclusive of VAT, service charges and buffet breakfast. Municipality tax: €0.87 (€0.8+VAT) per day per adult is not included and collected at the hotel.

Check-in Check Out Policy

Check-in any time after 14:00 hrs and Check-out at 12:00 noon. Early arrivals and late departures can be arranged at additional cost and subject to availability direct with the hotel. To request please contact anassa@thanoshotels.com

Deposit

For all reservations made 4 days or more from arrival date a deposit of 1% is required. For all reservations arriving within 3 days of reservation date a full deposit is required.

Cancellation Policy

Free cancellation for all reservations cancelled 4 or more days prior to arrival. For all reservations cancelled between 3 and the day of arrival any deposit payments will be charged as a cancellation fee. In case of a no-show the full amount of the booked accommodation will be charged. After payment has been processed a purchase with the name will appear in your bank statement.

Children Policy

Children of 12 years old and up will be charged the applicable extra adult supplement.

Health & Safety

Please click here to view our Health & Safety policy.

FAQ

PRE-ARRIVAL

Airports & Transfers

45 minutes by car from Pafos International Airport (45 km) and 2 hours from Larnaca International Airport (185 km). Independent taxis can be arranged through the hotel.

Parking

Available on-site at no additional cost. Valet parking is available for hotel guests. Anassa accepts no responsibility for loss or damage to the contents of vehicles or the vehicle itself.

Getting around

Car hire can be arranged on arrival, motorbikes and bicycles also available.

Check-in/out:

Check-in: 14:00 Check-out: 12:00. Please contact us if alternative arrangements are required.

External food & beverages

Please note it is against our health and safety policy to bring food and beverages of any kind from outside onto our premises. We provide baby food and cater to individual dietary requirements – please contact us before your visit to discuss any specific needs.

Special Dietary Requirements

Our Executive Chef will gladly tailor a menu to meet your individual needs, from allergies and intolerances to detox programmes. Please contact us before your visit to discuss your individual requirements, including special requests and baby food.

Children’s Clubs

We strongly recommend booking Children’s Club arrangements in advance, especially during high season. See The Hotel section below for further information.

Baby Go Lightly

Take full advantage of our pioneering Baby Go Lightly service by ordering the following items before your visit: car seat for airport transfers, potties, training seats, high chairs, carriers, buggies, bottles and teats, sterilisers, bottle warmers, baby gyms, baby walkers, baby bathtubs, dry/swimming nappies, nappy bins, toiletries. Please note charges may apply.

Pets

No pets permitted anywhere in the hotel.

Banking/payment

All major credit cards and cash accepted. Exchange facilities available. Payments in different currencies are also accepted. We are unable to accept personal cheques.

Cancellation charges

If you need to change the dates of your stay, please note that cancellation charges apply. Please refer to the terms and conditions of your reservation or contact our reservations department on (+357) 26 885 070 or anassa@thanoshotels.com.

THE HOTEL

Wi-Fi

Wi-Fi is available complimentary throughout the hotel. For access enter your room number and last name (First letter in capital).

First Aid

A first aid responder is onsite at all times – contact Reception for assistance, including booking a doctor’s visit.

Smoking

Smoking is strictly prohibited by law in all of Anassa’s guest rooms, indoor areas and restaurants.

Dining at Amphora

- Daily buffet breakfasts & themed buffet dinners
- Breakfast: 07:00 – 10:00 Dinner: 19:30 - 22:30
- Casual
- Children’s menu
- Reservations recommended
- Al fresco dining option

Dining at Helios

- Fine dining – à la carte and set menus
- Dinner only: 19:30 - 22:30
- Smart-casual (no shorts, jeans or sportswear)
- No highchairs
- Children’s menu
- Reservations recommended
- Al fresco dining option

Dining at Basiliko

- Signature gourmet with Asian influences
- Dinner only: 19:30 - 22:30
- Smart-casual (no shorts, jeans or sportswear)
- Children over 12 years
- Reservations recommended

Dining at Pelagos

- Fresh seafood and Cypriot specialties served al fresco
- Lunch: 12:30 – 15:30 Dinner: 19:30 - 22:00 (weather permitting)
- Casual
- Children’s menu
- Dinner reservations recommended

Village Square

- Traditional buffet, music and dancing (weekly)
- Dinner: 19:30 - 22:00
- Casual
- Reservations recommended

Meltemi

- Swim-up bar
- 09:00 – 19:30 for refreshments; light bites served 12:00-18:00
- Casual

Blue Bar

- Beach bar
- 09:00 – 19:30 for refreshments; light bites served 12:00-18:00
- Casual

In-Room Dining

- Breakfast, lunch, dinner and all-day snacks
- 24 hours
To respect the comfort and privacy of all our guests, we kindly ask parents to ensure their children refrain from playing and/or using electronic devices in the restaurants.

Entertainment

During high season, live music is played on most nights (from our weekly Village Fair and Beach BBQ to restaurant performances).

Thalassa Spa

Open from 8:00 to 20:00, individual treatments from 10:00 to 20:00 Children under the age of 16 are not permitted in the gym.

Swimming pools

Two outdoor freshwater multi-level pools
- Sunrise-Sunset
- 24-28 °C
- Children must be supervised at all times

Mosaic Pool
- Sunrise-Sunset
- 28-33 °C
- Children must be supervised at all times

Adults-only Spa Pool (indoors)
- 08:00-20:00
- 28-30 °C
- No children under 16 yrs

A lifeguard is on duty at the main pool during the summer months. Towels are available at all pools. Children are not permitted to use the pools unsupervised. The use of floating toys is discouraged for health and safety reasons. No swimming is allowed during the evening hours.

Water sports centre

Please note that our water sports activities are operated by expert external partners. Please adhere to all terms and conditions stated at time of booking. Available activities include: waterskiing, wakeboarding, sailing, windsurfing, parasailing, scuba diving (Golden Palm five-star Award), snorkelling, banana rides, tube rides. Rental available for stand-up paddleboards, canoes and pedalos, jet skis and various sizes of motorboats. RYA (Royal Yachting Association) certified sailing courses also available.

Children's Facilities

Children’s Clubs available for ages 4 months to 12 years (see below). Please note: Due to our very strict care policies, we are only able to accommodate children of the correct age within each age group.
- Globetrotters: 4 months to 2 years; 8:30-17:30 Thu-Tue; meals available
- Adventurers: 3 to 4 year; 8:30-17:30 Thu-Tue; meals available
- Voyagers: 5 to 7 years; 8:30-17:30 Thu-Tue; meals available
- Pioneers: 8 to 12 years; 8:30-17:30 Thu-Tue; meals available

YOUR ROOM

Facilities

All our rooms have a balcony or terrace, with two chairs and a small table. Some suites/villas have pools (sizes vary), sunbeds and / or fireplaces. Twice-daily housekeeping. Laundry/dry cleaning is available. See full list of amenities below.

In-room safe

In-room safes are provided purely for convenience. They are not intended as a substitute for the fireproof, front office safe – maintained by the hotel and available 24-hours – which we recommend for the safe-keeping of money, jewellery, documents and other articles of value. While we exercise every effort to ensure the safety and security of all personal items in guest rooms, please note that any items left in the room and/or in the in-room safe are left at the risk and responsibility of the owner, and that the hotel is not liable or responsible for any loss, damage or destruction to these items by any means, including theft, fire or any other occurrence.

Mini bar

Our mini bars are for the sole use of mini bar items. In accordance with our health and safety policy, they are not to be used as refrigerators for personal perishable items (with the exception of medication and baby food). Any mini bar items removed will be considered consumed and charged accordingly.

In-room Dining

Available 24 hours

Environmental efforts

Please help us conserve energy and water by switching off your lights when leaving your room and placing your towels in the bath when you would like them to be changed.

In-room amenities

- Hairdryer
- In-room safe (please see note above)
- Mini bar
- TV satellite with international channels and radio
- Laundry and dry cleaning service
- Tea & coffee making facilities
- Telephone
- Bathrobes (available to purchase)
- Slippers
- Foam or feather pillows
- Iron and ironing board
- Environmentally friendly bathroom amenities
- Two- and three-pin sockets. Adaptors and chargers on request.
- Complimentary bottle of water on arrival


Enquiries

Feel free to ask us about any aspect of Anassa; we'll get back to you within 24 hours.

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