Terms & Conditions

Wi-Fi

Wi-Fi is available complimentary throughout the hotel.

First Aid

A first aid responder is onsite at all times – contact Reception for assistance, including booking a doctor’s visit.

Smoking

Smoking is strictly prohibited by law in all of Anassa’s guest rooms, indoor areas and restaurants.

Dining at Amphora

- Daily buffet breakfasts & themed buffet dinners
- Breakfast: 07:00 – 10:00 Dinner: 19:30 - 22:30
- Casual
- Children’s menu
- Reservations recommended
- Al fresco dining option

Dining at Helios

- Fine dining – à la carte and set menus
- Dinner only: 19:30 - 22:30
- Smart-casual (for gents long trousers or dress shorts (bermudas), no beachwear or flip-flops)
- No highchairs
- Children’s menu
- Reservations recommended
- Al fresco dining option

Dining at Basiliko

- Signature gourmet with Asian influences
- Dinner only: 19:30 - 22:30
- Smart-casual (for gents long trousers or dress shorts (bermudas), no beachwear or flip-flops)
- Children over 12 years
- Reservations recommended

Dining at Pelagos

- Fresh seafood and Cypriot specialties served al fresco
- Lunch: 12:30 – 15:30 Dinner: 19:30 - 22:00 (weather permitting)
- Casual
- Children’s menu
- Dinner reservations recommended

Village Square

- Traditional buffet, music and dancing (weekly)
- Dinner: 19:30 - 22:00
- Casual
- Reservations recommended

Meltemi

- Swim-up bar
- 09:00 – 19:30 for refreshments; light bites served 12:00-18:00
- Casual

Blue Bar

- Beach bar
- 09:00 – 19:30 for refreshments; light bites served 12:00-18:00
- Casual

In-Room Dining

- Breakfast, lunch, dinner and all-day snacks
- 24 hours
To respect the comfort and privacy of all our guests, we kindly ask parents to ensure their children refrain from playing and/or using electronic devices in the restaurants.

Entertainment

During high season, live music is played on most nights (from our weekly Village Fair and Beach BBQ to restaurant performances).

Thalassa Spa

Open from 7:00 to 20:00, individual treatments from 10:00 to 20:00 Children under the age of 16 are not permitted in the gym.

Swimming pools

Main Pool
- 08:00-19:00
- Sunrise-Sunset
- 24-28 °C
- Children must be supervised at all times

Mosaic Pool
- 08:00-19:00
- Sunrise-Sunset
- 28-33 °C
- Children must be supervised at all times

Adults-only Spa Pool (indoors)
- 07:00-20:00
- 28-30 °C
- No children under 16 yrs

A lifeguard is on duty at the main pool during the summer months. Towels are available at all pools. Children are not permitted to use the pools unsupervised. The use of floating toys is discouraged for health and safety reasons. No swimming is allowed during the evening hours.

Water sports centre

Please note that the water sports activities are operated by expert external partners. Please adhere to all terms and conditions stated at time of booking. Available activities include: waterskiing, wakeboarding, sailing, windsurfing, parasailing, scuba diving (Golden Palm five-star Award), snorkelling, banana rides, tube rides. Rental available for stand-up paddleboards, canoes and pedalos, jet skis and various sizes of motorboats. RYA (Royal Yachting Association) certified sailing courses also available.

Children's Facilities

Children’s Clubs available for ages 4 months to 12 years (see below). Please note: Due to our very strict care policies, we are only able to accommodate children of the correct age within each age group.
- Globetrotters: 4 months to 2 years; 8:30-17:30 Thu-Tue; meals available
- Adventurers: 3 to 4 year; 8:30-17:30 Thu-Tue; meals available
- Voyagers: 5 to 7 years; 8:30-17:30 Thu-Tue; meals available
- Pioneers: 8 to 12 years; 8:30-17:30 Thu-Tue; meals available

Facilities

All our rooms have a balcony or terrace, with two chairs and a small table. Some suites/villas have pools (sizes vary), sunbeds and / or fireplaces. Twice-daily housekeeping. Laundry/dry cleaning is available. See full list of amenities below.

In-room safe

In-room safes are provided purely for convenience. They are not intended as a substitute for the fireproof, front office safe – maintained by the hotel and available 24-hours – which we recommend for the safe-keeping of money, jewellery, documents and other articles of value. While we exercise every effort to ensure the safety and security of all personal items in guest rooms, please note that any items left in the room and/or in the in-room safe are left at the risk and responsibility of the owner, and that the hotel is not liable or responsible for any loss, damage or destruction to these items by any means, including theft, fire or any other occurrence.

Mini bar

Our mini bars are for the sole use of mini bar items. In accordance with our health and safety policy, they are not to be used as refrigerators for personal perishable items (with the exception of medication and baby food). Any mini bar items removed will be considered consumed and charged accordingly.

In-room Dining

Available 24 hours

Environmental efforts

Please help us conserve energy and water by switching off your lights when leaving your room and participating in our elective linen and towl exchange program.

In-room amenities

- Hairdryer
- In-room safe (please see note above)
- Mini bar
- Satellite TV with international channels and music options
- Laundry and dry cleaning service
- Espresso Machine
- Tea making facilities on request
- Telephone
- Bathrobes
- Slippers
- Foam or feather pillows
- Luxury bathroom amenities, allergy free amenities available upon request
- Two- and three-pin sockets, USB charging ports. Adaptors and chargers on request.
- Complimentary bottle of water on arrival

WELCOME TO ANASSA!

WE LOOK FORWARD TO PROVIDING A MEMORABLE STAY FOR YOU AND YOUR FURRY FRIEND. TO HELP ENSURE THE COMFORT AND ENJOYMENT OF ALL GUESTS, THE FOLLOWING POLICIES APPLY TO YOUR DOG’S STAY.

- Dog Fee: Please be aware that a non-refundable dog fee of 100Euros for stays of up to 7 nights and 200Euros above 7 nights will be charged to your account prior to check-out to cover the cost of additional and necessary cleaning in preparation for our next guest. Dogs are accepted in Garden Studio Suite, Garden Studio with Pool, Junior Suite, Junior Suite with Pool, One Bedroom Suite with Pool, Andromeda Residence with Pool, Alexandros Residence with Pool, Alcyone Residence and Aether Residence only.

- Friendly Hounds Please!: We welcome all well-mannered dogs that are housebroken, vaccinated and no bigger than 12 kilos. We reserve the right to request immediate removal of any dog that displays dangerous or unacceptable behaviour, including but not limited to biting, excessive noise (such as barking), evidence of disease, or urination / defecation in public areas. Guests are responsible for all charges that relate to the removal of their dog, including (but not limited to) transportation and kennel charges.

- Dogs in Public: Doggies can join their owners in all public areas (except the pool and beach area and the indoor areas of our restaurants). Please keep dogs on a lead at all times in public areas to avoid altercations with other dogs or guests. Kindly note: The hotel is not liable for any dangerous or unacceptable behaviour displayed by a dog. Owners will be liable to indemnify any third party for the injury and/or damage and/or loss caused by their dog.

- Dogs at Rest: To keep everyone safe, please ensure you place the ‘Dog In’ room sign on the outside of your door whenever you’re chilling with your dog in your room.

- Respectful Housekeeping: For the safety and comfort of your dog, Housekeeping will enter your room only if: (a) your dog is not present, (b) you are present and can monitor your dog. Kindly note: Housekeeping is not responsible for removal of dog waste from the rooms.

- Poop Policy: Please ONLY dispose of your dog’s waste in the designated outdoor bins.
- Doggy Damage: Please note that you are responsible for any damage to guest rooms and common areas caused by your furry friend.

- Furry Friend Release & Indemnification: On arrival, we’ll ask you to sign the following release: ‘I agree to release, defend, and indemnify Anassa and the General Manager from any and all claims or damages related to my dog or my dog’s stay at Anassa, including any claims by third parties.’