Frequently Asked Questions

Is Wi-Fi available at Anassa?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

Is there a business centre at Anassa?

Printing and administrative assistance can be arranged through reception.

Is there medical assistance available on site?

A first aid responder is always on site. A doctor can be arranged if needed.

Can you arrange for a doctor to visit the hotel?

Yes, private doctor visits to your room can be arranged upon request.

Is smoking allowed at Anassa?

Smoking is prohibited in all rooms, restaurants, the spa and indoor areas. Outdoor smoking areas are provided.

What dining options are available at Anassa?

• Amphora: Buffet breakfast & dinner
• Helios: Fine dining à la carte (French-Mediterranean cuisine)
• Basiliko: Signature Asian gourmet cuisine (children over 12)
• Pelagos: Al fresco seafood and Cypriot dishes
• Village Square: Traditional buffet with live entertainment
• Meltemi: Swim-up bar and snacks
• Blue Bar: Beach bar and snacks

What are the dress codes for the restaurants?

Casual for most outlets; smart-casual for Helios and Basiliko.

Are children welcome in the restaurants?

Children are welcome in most restaurants, except Basiliko where only children over 12 are permitted.

Do I need to book a table in advance?

Reservations are highly recommended, especially during high season.

Are special dietary requirements accommodated in the restaurants?

Yes, we cater for vegetarian, vegan, gluten-free and allergy-friendly diets.

Is in-room dining available?

Yes, 24-hour in-room dining is available.

Is there entertainment at the hotel?

Live music and entertainment are available every evening.

What spa treatments and facilities are available at Thalassa Spa?

The award-winning Thalassa Spa at Anassa offers thalassotherapy, hydrotherapy pools, saunas, steam rooms, a Romanesque indoor pool, massages, facials, and holistic therapies using Subtle Energies and Augustinus Bader products.

What are the spa opening hours?

07:00 to 20:00 daily. Treatments from 10:00.

Are there any age restrictions for spa facilities?

Children under 16 are not permitted in the gym or indoor spa pool.

Do you offer private fitness or wellness classes?

Yes, private wellness sessions can be arranged.

How many swimming pools does Anassa have?

• Main Pool (24–28°C)
• Mosaic Pool (28–33°C)
• Adults-Only Indoor Spa Pool (28–30°C)

What are the swimming pool hours at Anassa Resort?

• Outdoor pools: 08:00 AM – 17:30 PM
• Indoor spa pool: 07:00 AM – 20:00 PM

Is there a lifeguard on duty?

Yes, there is always a lifeguard on duty to ensure guest safety.

Can children use pools unsupervised?

Children must always be supervised.

Are floating devices allowed in the pools?

Inflatables no larger than 60 cm are allowed in all pools. For safety reasons, larger inflatables are not permitted.

Are water sports available at Anassa?

Yes, activities include waterskiing, sailing, diving, jet skis, parasailing, SUP, canoeing, and more.

Are sailing courses available?

Yes, RYA certified sailing courses are offered.

Do I need to pre-book water sports?

Pre-booking is advised, especially in peak season.

Are water sports supervised?

Yes, activities are supervised by trained instructors.

What children’s clubs are available?

• Titans: 4 months to 2 years
• Griffins: 3 to 4 years
• Centaurs: 5 to 7 years
• Tritons: 8 to 12 years

What are the operating hours of the children’s clubs?

Thursday to Tuesday, 08:30 to 17:30.

Do I need to pre-book children’s clubs?

Yes, advance booking is highly recommended.

Are children supervised during activities?

Yes, by trained staff.

What amenities are included in all rooms at Anassa?

Private balcony or terrace, satellite TV, in-room safe, mini bar, espresso machine, tea-making facilities (on request), bottled water, hairdryer, bathrobes, slippers, luxury amenities, USB charging ports, adaptors (on request) and twice-daily housekeeping.

Do any rooms have private pools?

Yes, some suites and residences feature private pools.

Is housekeeping provided daily?

Yes, twice daily, including evening turndown service.

Do you offer laundry and dry-cleaning services?

Yes, daily laundry and dry-cleaning services are available.

Is in-room dining available?

Yes, 24-hour in-room dining is available.

Can I use the mini bar to store personal items?

Only medication and baby food may be stored; otherwise, the mini bar is for hotel-provided items.

Are minibar items automatically charged?

Yes, any removed items are charged accordingly.

Is there an in-room safe?

Yes, every room includes a complimentary safe.

Can I store valuables with the hotel?

Yes, valuables may be deposited with the hotel manager for safekeeping.

What happens if I lose an item during my stay?

Lost property is kept for one month. Guests must inform reception promptly.

Does Anassa have any environmental programmes?

Yes, we promote energy and water conservation and offer an elective linen and towel exchange programme.

Is there Wi-Fi in the room?

Yes, high-speed Wi-Fi is available throughout all rooms.

Are charging adaptors available?

Yes, on request.

Do you provide hypoallergenic amenities?

Yes, allergy-friendly bedding and amenities are available upon request.

Do you provide different pillow options?

Yes, foam and feather pillows are available.

Can I request special arrangements in my room?

Yes, romantic setups, flowers, and celebration packages can be arranged.

Is there wheelchair access to the rooms?

Yes, accessible rooms are available upon request.

Are pets allowed at Anassa?

Yes, dogs up to 12 kilos are welcome in designated room categories.

Which room categories accept pets?

Garden Studio Suite, Garden Studio Suite with Pool, Junior Suite, Junior Suite with Pool, One Bedroom Suite with Pool, Andromeda Residence with Pool, Alexandros Residence with Pool, Alcyone Residence, and Aether Residence.

Is there a pet fee?

A non-refundable cleaning fee of €200 per stay applies.

Do you allow more than one dog?

Please contact the hotel to discuss.

Are there behavioural requirements for dogs?

Dogs must be house-trained, vaccinated, non-aggressive, and in good health.

Can my dog accompany me throughout the hotel?

Dogs are allowed in most public areas, but not in swimming pools, the beach, spa, or indoor restaurants. Dogs must be on a lead at all times.

Are dogs allowed in outdoor dining areas?

Yes, in designated outdoor areas.

Can housekeeping service my room while my dog is present?

Only if you are present or if your dog is safely secured.

Is there a "Dog in Room" sign?

Yes, please place it on your door when your dog is inside.

Are staff responsible for pet waste removal?

No, owners must dispose of waste in designated outdoor bins.

Who is responsible for damages caused by pets?

Guests are responsible for any damage caused by their pet.

Do I need to sign a pet agreement?

Yes, a Pet Indemnity Form is signed upon arrival.

Is the hotel liable for incidents involving my dog?

No, guests assume full responsibility.

Do you provide pet amenities?

Guests should bring their dog’s personal items. Assistance can be provided upon request.

Is veterinary assistance available?

Yes, emergency veterinary care can be arranged.

What water sports are available at Anassa?

Waterskiing, wakeboarding, sailing, windsurfing, parasailing, scuba diving, snorkeling, banana rides, tubes, SUP, kayaks, pedalos, jet skis, and motorboats.

Are sailing courses available?

Yes, Royal Yachting Association (RYA) certified courses are offered.

Do I need to pre-book water sports?

Yes, especially during peak season.

Are safety measures in place?

Yes, qualified instructors supervise all water sports.

What children’s clubs are available?

Titans: 4 months to 2 years; Griffins: 3 to 4 years; Centaurs: 5 to 7 years; Tritons: 8 to 12 years.

Do I need to pre-book children’s clubs?

Yes, advance booking is highly recommended.

Are meals provided at the children’s clubs?

Yes, meals are available.

Is babysitting available?

Yes, private babysitting is available on request.

What spa treatments do you offer?

Massages, facials, detox, aromatherapy, and holistic therapies.

Are private fitness or wellness classes available?

Yes, these can be arranged.

Does Anassa offer live entertainment?

Yes, with live music, Village Fairs, Beach BBQs, and cultural performances.

Are there cultural events at Anassa?

Yes, weekly themed evenings with traditional Cypriot music and dancing.

Can you arrange local excursions?

Yes, the concierge can arrange tours, boat trips, hiking, and cultural experiences.

Are there hiking trails nearby?

Yes, the Akamas Peninsula offers excellent hiking and nature walks.

Do you offer boat trips or yacht charters?

Yes, these can be arranged through the concierge.

Can you arrange romantic experiences or proposals?

Yes, including private dining, romantic setups, and special celebration packages.

Where is Anassa located?

Anassa is in Polis, on Cyprus’s north-west coast, near Latchi Harbour and the Akamas Peninsula.

How far is Anassa from Pafos International Airport?

45 minutes by car (45 km).

How far is Anassa from Larnaca International Airport?

2 hours by car (185 km).

Is Anassa near Akamas Peninsula National Park?

Yes, located at the edge of Akamas Peninsula.

Do you provide airport transfers?

Yes, private transfers can be arranged.

Do you provide airport assistance?

Yes, we can assist with meet-and-greet service.

Are taxis available from the airports?

Yes, but pre-arranged transfers are recommended.

How long is the journey from Pafos Airport?

Approximately 45 minutes.

How long is the journey from Larnaca Airport?

Approximately 2 hours.

Can I rent a car during my stay?

Yes, car, motorbike, and bicycle hire can be arranged.

Is parking available?

Yes, complimentary on-site parking and valet service are available.

Do you have electric car charging points?

Yes, EV charging stations are provided.

Is public transport available nearby?

Public transport is limited; private transfers or hire cars are recommended.

Can you arrange local sightseeing trips?

Yes, the concierge can arrange tours, boat trips, hiking, and cultural visits.

Are boat trips available from Latchi Harbour?

Yes, including yacht charters and excursions.

What nearby attractions can I visit?

Akamas Peninsula, Baths of Aphrodite, Latchi Harbour, Polis Town, Blue Lagoon, and archaeological sites around Paphos.